Service disruption

Incident Report for Zilliz

Resolved

Our systems have fully recovered.
Posted Oct 20, 2025 - 10:47 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 10:05 UTC

Monitoring

We are seeing recovery for affected instances in the region. We will continue to monitor the situation and provider further updates as necessary.
Posted Oct 20, 2025 - 09:47 UTC

Identified

Starting at approximately 07:31 UTC October 20, 2025, customers in the AWS us-east-1 region may experience failures in normal cluster operations as well as accessing their clusters. We have identified the issue as an outage in AWS services and are actively working with them to mitigate the problem. We will provide another update as soon as more information is available.
Posted Oct 20, 2025 - 08:54 UTC
This incident affected: AWS (us-east-1).